Straight answers
Frequently asked questions
Ordering and shop information for Isha Books in Birtamod.
How does WhatsApp ordering work?
Add products to your cart, adjust quantities, enter your name and phone number, then tap Order via WhatsApp. Your message includes every item and the NPR total. Our team confirms availability before the order is accepted.
Every WhatsApp order enters the Lucky Customer drawCan I pick up my order or get delivery?
Yes. Collect a confirmed order from our Sanischare Road shop or request delivery across Nepal. Typical courier times are 1–2 days in Kathmandu Valley and 3–7 days outside the valley; these are estimates, not guarantees. Charges are confirmed on WhatsApp, while listed bundles include free delivery.
Read the full shipping & delivery detailsWhat is the exchange policy?
Unused items can be exchanged within 7 days when you bring the receipt. Items must be in their original condition. Please see our Returns & Exchange page for the full policy.
See the Returns & Exchange policyHow do I pay?
Pay on delivery or via mobile wallet — confirm the method on WhatsApp. The website does not collect card details or online payments.